Contact
Contact Us
Need help with your order or have a question about an OryvaWell product? Our support team is here to help.
Please contact us by email and we’ll do our best to respond as quickly as possible during business days.
Customer Support
For order questions, product support, shipping updates, returns, refunds, or replacement requests, please email us at:
For Faster Support
If your message is related to an existing order, please include:
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Your order number
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The email address used at checkout
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A clear description of your question or issue
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Photos or videos, if your item arrived damaged, defective, or incorrect
Including these details helps us review your request faster and provide the best solution.
Order Tracking Help
If you are asking about tracking, please include your tracking number if available.
Most orders are delivered within 10–12 business days after processing. Orders are usually processed within 1–3 business days before shipping.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photos or videos of the product and packaging. If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.
Business Hours
Our support team reviews messages during business days.
Response times may vary depending on order volume, weekends, holidays, or the nature of your request.
Important Note
Please contact us before sending any item back. Return instructions and return addresses may vary depending on the item and situation.