FAQ
Frequently Asked Questions
At OryvaWell, we want your shopping experience to feel clear, safe, and worry-free. Below are answers to the most common questions about our products, shipping, returns, refunds, and customer support.
How do I know which product is right for me?
Each OryvaWell product is selected to support everyday comfort, recovery, relaxation, and wellness-focused living.
To choose the right product, we recommend reviewing the product description, product images, benefits, usage instructions, and customer reviews. If you still have questions, our support team will be happy to help.
Do you ship within the United States?
Yes. OryvaWell currently focuses on customers in the United States.
Shipping options and final delivery details will be shown at checkout before you complete your order.
How long does delivery take?
Most orders are delivered within 10–12 business days after processing.
Delivery time may vary depending on your location, product availability, shipping carrier, holidays, weather conditions, or unexpected transit delays.
How long does order processing take?
Orders are usually processed within 1–3 business days before they are shipped.
Once your order has been processed and shipped, tracking information will be sent to you by email.
Do you offer free shipping?
Yes. We offer free US shipping on orders over $75.
If your order qualifies, free shipping will be shown during checkout before you complete your purchase.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email.
Please allow a short time for tracking information to update after it is first issued.
Why is my tracking information not updating?
Tracking information may take a few days to update while the package is moving between shipping facilities.
If your tracking has not updated for several days, please contact our support team by email and we’ll help you check the status of your order.
Can I change or cancel my order?
If your order has not been processed or shipped yet, we may be able to help you change or cancel it.
Please contact us as soon as possible after placing your order. Once an order has shipped, we may not be able to make changes or cancellations.
What should I do if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please include:
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Your order number
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A clear description of the problem
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Photos or videos of the product and packaging
If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery.
Items must be unused, in original condition, and returned with the original packaging when possible. Some items may not be eligible for return due to hygiene, safety, or final-sale conditions.
Do you offer a warranty?
We do not offer a separate long-term product warranty.
However, we do offer a 30-day replacement guarantee for eligible damaged, defective, or incorrect items. If there is a confirmed issue with your order, our support team will help provide a fair solution.
What happens if there is a serious problem with my order?
Your satisfaction matters to us. If there is a serious issue with your order and we are unable to provide a suitable solution, we may offer a refund depending on the case.
Each issue is reviewed carefully by our support team.
How long does it take to receive a refund?
Once a refund is approved, it is processed back to the original payment method.
Your bank or payment provider may take several business days to post the refund to your account.
Are payments secure?
Yes. Our checkout uses secure payment processing and encryption to help protect your information.
We do not store your full payment details on our website.
How can I contact OryvaWell?
You can contact us by email through our Contact Us page.
For faster support, please include your order number if your message is related to an existing order.