Returns & Refunds

Returns & Refunds

At OryvaWell, we want every customer to feel confident when shopping with us. If something is not right with your order, our support team is here to help.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, in original condition, and returned with the original packaging when possible.

Return Eligibility

To be eligible for a return, your item should be:

  • Unused and in original condition

  • Returned within 30 days of delivery

  • In the original packaging when possible

  • Accompanied by proof of purchase or order number

Some items may not be eligible for return due to hygiene, safety, or final-sale conditions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us review the issue quickly, please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the product and packaging

If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.

30-Day Replacement Guarantee

OryvaWell does not offer a separate long-term product warranty.

However, we do offer a 30-day replacement guarantee for eligible damaged, defective, or incorrect items. If your product has a confirmed issue within 30 days of delivery, our support team will review your case and provide a fair solution.

Refunds

Once your return or issue is reviewed and approved, your refund will be processed back to the original payment method.

Please note that your bank or payment provider may take several business days to post the refund to your account.

Return Shipping

Return shipping instructions will be provided by our support team after your return request is reviewed.

Please do not send any item back without contacting us first, as the return address and instructions may vary depending on the item and situation.

Order Cancellations

If your order has not been processed or shipped yet, we may be able to help you cancel it.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, cancellation may no longer be possible.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Used items

  • Items damaged by misuse

  • Items returned without original packaging when required

  • Items marked as final sale

  • Items that cannot be returned for hygiene or safety reasons

Need Help?

If you have a return, refund, replacement, or order issue, please contact us by email through our Contact Us page.

For faster support, include your order number and a clear explanation of the issue.