Refund policy

Return and Refund Policy

At OryvaWell, we want every customer to feel confident when shopping with us. If something is not right with your order, our support team is here to help.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, in original condition, and returned with the original packaging when possible. Proof of purchase or an order number may be required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number, a clear description of the issue, and photos or videos of the product and packaging. If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.

30-Day Replacement Guarantee

OryvaWell does not offer a separate long-term product warranty. However, we offer a 30-day replacement guarantee for eligible damaged, defective, or incorrect items.

If your product has a confirmed issue within 30 days of delivery, our support team will review your case and provide a fair solution.

Refunds

Once your return or issue is reviewed and approved, your refund will be processed back to the original payment method.

Please note that your bank or payment provider may take several business days to post the refund to your account.

Return Shipping

Return shipping instructions will be provided by our support team after your return request is reviewed.

Please do not send any item back without contacting us first, as the return address and instructions may vary depending on the item and situation.

Non-Returnable Items

Some items may not be eligible for return, including used items, items damaged by misuse, final-sale items, and items that cannot be returned for hygiene or safety reasons.

Need Help?

For return, refund, or replacement questions, please contact us by email through our Contact Us page. For faster support, include your order number and a clear explanation of the issue.