Shipping policy
Shipping Policy
At OryvaWell, we work to make your delivery experience clear, reliable, and stress-free.
Shipping Location
OryvaWell currently focuses on shipping to customers within the United States.
Shipping availability, delivery options, and final charges will be shown at checkout before your order is completed.
Order Processing Time
Orders are usually processed within 1–3 business days after your order is placed.
Processing time includes order confirmation, product preparation, quality checks, and shipment handling. Orders are not typically processed on weekends or holidays.
Estimated Delivery Time
Most orders are delivered within 10–12 business days after processing.
Delivery times may vary depending on your location, product availability, shipping carrier, holidays, weather, or unexpected transit delays.
Shipping timelines are estimates and are not guaranteed.
Free Shipping
We offer free US shipping on orders over $75.
If your order qualifies for free shipping, the option will be shown at checkout before payment.
Tracking Information
Once your order has been shipped, you will receive tracking information by email.
Please allow a short time for tracking details to update after the tracking number is issued.
Delayed Orders
Occasional delays may happen due to carrier issues, high order volume, holidays, weather conditions, or other unexpected shipping disruptions.
If your order appears delayed or tracking has not updated for several days, please contact our support team by email.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an address mistake after placing your order, contact us as soon as possible. If the order has already been processed or shipped, we may not be able to update the address.
OryvaWell is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Damaged, or Incorrect Items
If your order arrives damaged, defective, incorrect, or appears to be lost in transit, please contact us by email as soon as possible.
Please include your order number and any clear photos or videos that can help us review the issue.